Observation & Issue Resolution | Use Cases

Field Issues Aren’t Just Problems — They’re Delays, Disputes, and Cost Drivers

In construction, unresolved site issues can ripple across trades, impact timelines, and create costly disputes. Yet field observations are still often:

Manually tracked in inconsistent formats
Disconnected from the actual jobsite context
Difficult to validate without visual proof
Missed until it’s too late

From misaligned installations to missing scope, documenting and resolving field issues should be fast, verified, and collaborative.

Who This Impacts

For General Contractors

Monitor work quality and compliance across trades
Ensure installation matches drawings and specs
Coordinate faster resolution of cross-trade issues
Verify field fixes with confidence before sign-off

For Trade Contractors

Document issues specific to your scope (e.g., delays, access, defects)
Share observations with the GC for faster response
Get verified documentation to support payment approvals
Avoid blame with visual proof of your installed work

For Owners & Consultants

Get verified visual insight into field issues and their resolution
Maintain a transparent record of what was observed and how it was handled
Ensure closeout packages include all field condition evidence

Lens360 Observation Reporting

Field Observations That Are Visual, Verified, and Shareable

Lens360’s Observation Reporting combines 360° jobsite data with expert-reviewed insights. Instead of relying solely on field staff or checklists, Lens360 empowers you with professionally created, context-rich issue documentation.

How It Works

1

Capture the Jobsite in 360°

Field teams or designated users walk the jobsite using a 360 camera. All imagery is stored in Lens360.

2

Expert Observation Review

Our team of experienced construction professionals reviews the 360 captures to identify and tag issues like scope discrepancies, safety hazards, quality concerns, or missing installations.

3

Validate Against BIM & Drawings

Observations are checked against the provided project documents and BIM to ensure alignment with design intent.

4

Issue Reports Are Delivered

You receive a detailed Observation Report that includes:

Annotated issue visuals
Status and severity tagging
Descriptions and action items
Shareable PDF and online access

Why It's Different

Verified by Human Experts – Not just automated detection

Issues are tied to specific locations within the 360 environment

Shareable across GC, subs, architects, and owners

Supports both online workflows and offline documentation

Key Benefits by Role

Role	What You Gain
General Contractor	Faster trade alignment and less rework from miscoordination
Trade Contractor	Reduced delays from unclear field conflicts; faster issue escalation
Owner	Better-quality builds with documented issue resolution

Use Cases for Observation Reporting

QA/QC walkthroughs and inspections
Punch list creation and resolution tracking
RFI support and documentation
Field fix verification for billing or change orders
Cross-trade coordination and clash detection

Stop Field Confusion. Start Visual Clarity.

With Lens360’s Observation Reporting, your issue documentation is no longer siloed, unclear, or delayed. It’s a shared, trusted source of visual truth.

Observation Reporting & Issue Resolution